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Quick answers to common questions about Tangiblee solutions and support.
Frequently Asked Qustions
What sizing and try-on features do rental and resale retailers use most with Tangiblee?
Rental and resale retailers most commonly use Compare, Adjustable Silhouettes, On-Model imagery, and VTO Clip, depending on whether their catalog centers on bags, jewelry, or watches.
Why is sizing harder for rental and resale catalogs than standard retail?
Rental and resale catalogs often turn over every few weeks and include one-off inventory, making it impractical to build a 3D model or schedule new photography for every incoming piece to communicate scale and fit.
Can rental and resale retailers use virtual try-on and sizing tools without 3D models?
Yes. Virtual try-on and sizing tools do not require 3D models to work for rental and resale retailers, and this matters more for this category than almost any other retail model.
Why the image-based approach fits rental and resale specifically
Rental and resale catalogs are structurally different from a standard retailer's catalog: inventory is not static. New pieces arrive constantly, a meaningful share of stock is one-of-a-kind, and items cycle in and out as they are rented out, returned, or resold. A 3D-model-per-SKU approach assumes a stable catalog where the cost and time of modeling each item can be planned around a product launch. Rental and resale retailers do not get that luxury — there is no fixed "launch," just continuous inflow.
An image-based system builds the try-on or sizing experience directly from the product photography a retailer already has for each item, rather than requiring a new 3D scan, render, or dedicated photoshoot per SKU. That means a new piece can go from "listed in the catalog" to "shoppable with a fit-confidence tool" in a short window, without a production bottleneck sitting between inventory intake and the item being usable on the site.
Does virtual try-on replace the need for good product photography?
No. Virtual try-on adds a visualization layer on top of a product; it doesn't replace accurate product data or existing imagery. In a quality-checked pipeline, the brand's existing product photo is actually the foundation the result is built from.
Why does a quality-checked virtual try-on pipeline cost more than a basic AI image generator or an early-generation virtual try-on tool?
Each alternative skips different parts of the work. A basic AI image generator produces an image quickly but typically has no compatibility testing and no review step before you go live with it. First-generation virtual try-on avoided that accuracy risk by mapping a manually built 3D asset with fixed rules — but that meant building an asset by hand for every SKU, which is what made it slow and expensive to scale across a catalog. A quality-checked pipeline has to solve both problems at once: place the real product image accurately, the way older 3D try-on did, while scaling across a full catalog without hand-building an asset per SKU, the way a basic AI tool does. That combination — compatibility testing, quality review, and a staged rollout built to hold up across hundreds or thousands of SKUs — is ongoing, catalog-wide work, not a one-time setup, which is why it's priced differently than either alternative.
How does virtual try-on for jewelry work?
It places the brand's real 2D catalog photo of the item onto a hand, wrist, or ear from a reference photo, rather than generating a new image of the product from scratch. The item's proportions and details come from the actual product photo; the AI handles scale, angle, and blending onto the shopper's photo. This is different from older try-on technology, which mapped a manually built 3D or 2D asset onto the shopper using fixed geometric rules, and different from generic AI image generators, which typically synthesize the product rather than place a real photo of it.
Is virtual try-on for jewelry accurate?
It depends on the pipeline, not on whether it uses AI. Basic AI image generators typically produce a result quickly with no review step, so accuracy isn't guaranteed. A quality-checked pipeline — like Tangiblee's — tests products for compatibility and reviews output before it's shopper-facing, specifically to keep the result accurate to the product's real scale and proportions.
What's the difference between virtual try-on and AR jewelry try-on?
AR jewelry try-on uses a live camera feed to track jewelry onto a shopper's hand, wrist, or ear in real time. Photo-based virtual try-on places a static image onto a reference photo instead of tracking anything live. Both are common in jewelry ecommerce today, and each suits a different moment in the shopping journey.