Technical Troubleshooting

Are there additional steps I can take to speed up the loading time of our CTA?

There are adjustments that you can make if you are looking to speed up the appearance of the CTA on your product page.

Virtual Room Design Imagery Guide

Tangiblee offers a variety of stock model and lifestyle imagery to be used within the Tangiblee Virtual Staging solution. Tangiblee’s stock imagery is licensed from either Adobe Stock or Shutterstock. Clients may also provide their own imagery for Tangiblee’s review, and configuration.

Integration for mobile apps

An explanation of how to integrate Tangiblee with mobile apps.

Add-to-cart (ATC) Integration

How to talk to your customers about Tangiblee?

Many of our clients have opted to send marketing materials explaining the capabilities of Tangiblee and how it works to their online shoppers.

Does Tangiblee currently have character limitations for the widget CTA?

There are no technical character limitations for configuring your Tangiblee Call To Action (CTA) text copy.

Bags Lifestyle Imagery Requirements

Unless otherwise provided by the client, Tangiblee offers a variety of stock model and lifestyle imagery to be used within the Tangiblee solution. Tangiblee’s stock imagery is licensed from either Adobe Stock or Shutterstock.

Jewelry Model Imagery Requirements

Tangiblee’s On Model experience is configured according to clients’ model imagery selections made from either the Tangiblee model imagery library, a Stock Photography source (ie. Shutterstock, Adobe, etc.), or a client’s own cache of model photography.

What is the super value of Tangiblee's product?

Tangiblee utilizes a retailer’s existing website pack shots to create interactive, on-brand content with which their customers can engage to more deeply experience a product online, building their confidence, and increasing conversions and revenue as a result, while also boosting overall customer satsfaction, and decreasing returns.

Cart bundling (Shopify & Salesforce only)

Tangiblee offers several product experiences, such as Stacking, or Virtual Staging, within which customers can interact with more than one product at once, and with the intent to purchase all participating products.

Multi-Cart Bundling Specification

Tangiblee’s Multi-SKU Bundling feature connects our Stacking feature to your Add-to-Cart. Once enabled, we can perform batch adding to cart for catalog/history/dynamic comparison items.

Adding a Custom Ring Size Selector

Guide on how to add a custom ring size selector.

Data studio reports and events descriptions

If requested, Tangiblee can provide further analytical insight into behavior within our widget by providing Data Studio reports that go beyond the reports provided within our TMP.

Dynamic Comparison Items integration

Tangiblee can integrate your personalization engine’s outputs within its experiences to best serve your customers in the most consistent and curated way.

Who is my Account Manager?

Throughout your partnership with Tangiblee, you’ll connect with many Tangiblee team members across multiple departments, ranging from an Account Executive to our Development team and even our CEO.

Where can I see our results?

You can view your account’s Usage, E-commerce Performance, and Coverage results within our Tangiblee Management Portal at any time.

Can Tangiblee provide me with marketing insights?

Tangiblee provides access to an analytics portal that provides insight into usage and conversion impact provided by integrating Tangiblee into your website.

Why is Tangiblee using sharedadmin email for GA access?

In some specific cases, Tangiblee will request various levels of permissions via the following email address: Sharedadmin@triplenext.com.

How do I sign up for TMP access?

Tangiblee clients have access to the Tangiblee Management Portal (”TMP” for short) to track their account’s Usage, Performance, and Coverage reporting.

Tangiblee Reporting Glossary

Tangiblee's reporting glossary defines specific definitions for items listed in Tangiblee's reporting dashboard, Tangiblee Management Portal.

Events

Events

Parameters and Callbacks

Parameters and Callbacks: These are typically set in the integration file that maps the logic of the PDP to the logic of the Tangiblee platform.

How do I view Tangiblee performance metrics within my own GA?

How do I view Tangiblee performance metrics within my own GA?: An overview of how Tangiblee is collecting performance metrics based on integration.

Injecting the Tangiblee CTA into the Carousel (aka Product Gallery)

Injecting the Tangiblee CTA into the Carousel (aka Product Gallery): Read on to learn how Tangiblee can be integrated into the Carousel on a PDP.

Self-Service Integration

Self-Service Integration: This integration is not recommended by Tangiblee and only suggest in very specific use cases.

API Introduction

API Introduction: Tangiblee API enables Tangiblee UX and controls the results tracking implemented on your website

Semi-Managed

Semi-Managed integration: This integration is not recommended by Tangiblee and is only suggested in specific use cases.

Lifestyle Image Search Criteria

Lifestyle Image Search Criteria: Tangiblee has thousands of lifestyle models for you to chose from.

Product Dimension Requirements for Jewelry & Watch Categories

Product Dimension Requirements for Jewelry & Watch Categories

Setting up performance tracking (e-commerce)

Setting up performance tracking (e-commerce): Tangiblee provides you access to a personalized analytics portal that allows you to view both usage and e-commerce impact provided by our solution.

How can I ensure the Tangiblee experience matches the branding and layout of my website?

How can I ensure the Tangiblee experience matches the branding and layout of my website? We match our experience to your website’s branding including fonts, colors, styles, etc.

How does Tangiblee collect e-commerce data for the Tangiblee Management Portal (aka analytics portal)?

How does Tangiblee collect e-commerce data for the Tangiblee Management Portal? Tangiblee is relying on your Google Analytics (GA) to provide the data for this portal.

Is Tangiblee compatible with my e-commerce platform?

Is Tangiblee compatible with my e-commerce platform? Yes, Tangiblee is agnostic and works on all e-commerce platforms.

What happens if my products don't have dimensions on their product page?

What happens if my product don't have dimensions on their product page?: Tangiblee will simply not show our button on that individual product until the issue is resolved.

Sending Tangiblee Analytics to Client's GA Account

Sending Tangiblee Analytics to Client's GA Account: Read on for instructions.

Managed Integration (Recommended)

Managed Integration: This is the recommended integration for Tangiblee.

What results are collected and shared by Tangiblee throughout the lifetime of the partnership?

What results are collected and shared by Tangiblee throughout the lifetime of the partnership? Tangiblee has built an analytics portal for our clients called the Tangiblee Management Portal (TMP). Each client is given access to the TMP where they are able to access results at any time such as audience usage, e-commerce performance, and more.

What categories does Tangiblee cover?

What categories does Tangiblee cover? Tangiblee is the market leader in Virtual Try-On (VTO) for jewelry and watches. We have also proven successful in categories such as Furniture & Home Decor, Handbags & Luggage, and more.

How much does Tangiblee cost?

How much does Tangiblee cost? Pricing differs for all clients and is based on a few criteria.

What data does Tangiblee collect around users and what is done with it?

What data does Tangiblee collect around users and what is done with it? Tangiblee takes privacy very seriously and is able to adapt to the software using the consent settings established at the user level.

What can I see in the Tangiblee Management Portal?

What can I see in the Tangiblee Management Portal? You can see Audience Usage, e-commerce performance, and active products to allow you to observe the analytics provided by Tangiblee.

What cookies does Tangiblee use?

What cookies does Tangiblee use? Tangiblee uses cookies on your website as well as within our widget to track performance to show the ROI of Tangiblee as well as track behavior to continually improve the experience.

How does Tangiblee's web crawling work?

How does Tangiblee's web crawling work? Web crawling is the safest, fastest way for Tangiblee to extract the relevant product details from your e-commerce website. Depending on your website's security protocols, Tangiblee will provide an IP address for whitelisting so that your website traffic can maintain it's security protocols against all other 'bot' traffic.

How does Tangiblee collect info from a product feed?

How does Tangiblee collect product information from a product feed? Tangiblee prefers to crawl your website, but there are multiple ways that Tangiblee can retrieve the product info via your feed, including using an API or CSV file.

How does Tangiblee integrate with my e-commerce website?

How does Tangiblee integrate with my e-commerce website? Tangiblee will provide a simple snippet of code (or a 'Tag') for you to add to your website and you're done!

How does Tangiblee affect my website's loading performance?

Does Tangiblee impact an eCommerce web page’s performance? The short answer is: NO! Tangiblee DOES NOT affect a significant impact on your webpage's loading time - and we'll explain why.

Does Tangiblee offer a solution for Clothing, Apparel, Sunglasses, or Shoes?

Does Tangiblee offer a solution for Clothing, Apparel, Sunglasses, or Shoes? Not at this time. Tangiblee will never sacrifice quality by prematurely rushing into new categories where we wouldn't be able to produce the best results.

Submitting a Product Feed to Tangiblee

Tangiblee will crawl your website to collect all necessary product data and imagery by default.Alternatively, if a Client does not prefer the default crawling methodology for any reason, Tangiblee can access and collect all necessary product data and imagery through a product feed.

Can I use my own models in the Tangiblee solution?

Can I use my own model imagery in the Tangiblee solution? Yes.